Register early – as space is limited to ensure optimal class size.
Upon receipt of your registration you will get a confirmation notice. The full course fee is due at time of registration. We will see you on the morning of the course. Should there be any change in venue, you will be contacted in advance. All courses begin at 9:00 a.m. Please arrive 15 minutes in advance. Meetings are “business casual” attire. Course fees include course materials. Meals, accommodation (if required), etc. are not included.
Our flexible cancellation, rescheduling and substitution policy allows our customers to enrol early – and with confidence. There is flexibility to cancel, reschedule or make substitutions (see below for details). We are pleased to accept your enrolment which leads us to make reservations with our facility providers, content partners and service hosts.
Substitution enrolment of a qualified colleague, submitted in writing, may be accepted up to 3 business days prior to the start of the course at no charge. A 15% fee will only apply if there is a request to change payment from one credit card to another.
Requests to reschedule will be handled with care and we will try to accommodate all requests. Requests to reschedule, where we can accommodate, received less than 21 business days prior to course day will be charged a rescheduling fee of $250/person. Requests to reschedule, where we can accommodate, received less than 11 business days prior to course day will be charged a rescheduling fee of $500/person.
You may contact us and adjust your course dates up to 30 business days prior to the originally scheduled course. Cancellations received less than 30 business days prior to your scheduled course will be charged 50% of the full registration fee/person. Cancellations received less than 15 business days prior to your scheduled course will be charged the full registration fee/person.
Participants who do not cancel or reschedule, do not attend, or who may need to withdraw during a session will be liable for the full tuition fee.
All cancellation, rescheduling and substitution requests must be made in writing and/or by phone to:
Phone: 905-237-PMAC (7622) and/or Email: info@thepmac.com.
You must receive a written confirmation from us advising you that your request has been granted.
Open Enrolment Programs:
• All courses begin at 9:00 a.m. unless otherwise noted.
• Please arrive ¼ hr in advance.
• Meetings are “business casual” attire.
• Course fees include course materials.
In addition to Public Open-Enrolment Courses, The Performance Management Academy offers private and personalized courses in the facilities of our clients – or in external facilities. Contact The Performance Management Academy for details.
Confidentiality/ Intellectual Property Ownership/Copyright:
All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of The Performance Management Academy. No part of any materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written consent of The Performance Management Academy.
Limited Liability / Force Majeure / Severe Weather & Travel Contingency:
By entering into an agreement with The Performance Management Academy, you agree that services shall be excused by detention of The Performance Management Academy (trainer, facilitation and/or materials) by sickness, accidents, riots, severe weather, strikes, epidemics, acts of God, Force Majeure or any other legitimate conditions beyond The Performance Management Academy's control. If such circumstances arise, all reasonable efforts will be made by ThePMAC to minimize damages and costs. If any situation should occur and a suitable alternative is unavailable, then responsibility and liability is limited to the amount of the Professional Fees received. The Performance Management Academy will not be liable for travel, expenses, accommodation, food or any consequential damages even if we were advised of them. Additionally, we agree that in the event of unforeseen events, you and The Performance Management Academy will make the best efforts to rearrange the logistics and participants for an alternative session to take place within three months of the originally planned engagement start date. The liability of the The Performance Management Academy with respect to this Agreement shall in any event be limited to the Professional Fees for the services provided under this Agreement.
By entering into an agreement with The Performance Management Academy, you agree that materials are used and issued by The Performance Management Academy on the understanding that The Performance Management Academy, facilitators and individual contributors are not responsible for the results of any action taken on the basis of information in these materials, nor for any errors or omissions; and that The Performance Management Academy and individual contributors expressly disclaim any and all liability to any person or entity in respect of anything and of the consequence of anything done or omitted to be done by such a person in reliance, whether whole or partial, upon the whole or any part of the contents of these materials; and The Performance Management Academy and individual contributors do not purport to provide legal or other expert advice in these materials and advise that if legal or other expert advice is required, the services of a competent professional person (e.g. Lawyer, Doctor, Accountant, etc) should be sought.
